Good questions deserve
straight answers.
Here's what to know about support, scheduling, service areas, and pricing before you get in touch.
Start with the details that matter.
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Get in touchCommon questions
Do you come to my home or office?
Yes. RootNode provides on-site support for homes and small businesses, alongside remote support when the issue is a good fit.
What areas do you serve?
Service is focused along the South Florida coast, from Miami-Dade through Broward and Palm Beach counties. Start with your ZIP code and we will confirm availability.
Do you provide remote support?
Yes. Remote support is available for many software, account, and setup issues. We will explain the connection before beginning a remote session.
How much does a service visit cost?
A residential on-site visit starts at $129 for the first hour. Business IT visits start at $159. Flat-rate services and additional-hour rates are listed on the pricing page.
Can you fix slow computers?
Yes. We can investigate startup issues, storage, software, updates, and common hardware bottlenecks, then explain practical next steps.
Can you remove viruses and malware?
We handle common malware and browser hijacker cleanup, configure consumer antivirus, and help with basic account-safety and backup steps.
Can you improve my Wi-Fi?
Yes. We diagnose coverage, interference, placement, and equipment settings, then recommend or configure a practical improvement.
Can you set up new computers and devices?
Yes. New computer setup, data migration, printers, streaming devices, and other everyday connected technology are all supported.
Can you help my small business with IT?
Yes. Support includes workstations, printers, local networking, backups, Microsoft 365 or Google Workspace setup, and routine troubleshooting.
Can you teach me how to use AI?
Yes. Personal AI training covers tools such as ChatGPT, Claude, and Copilot with practical examples for writing, research, documents, and everyday productivity.
Can you automate tasks in my business?
Yes. We can assess repetitive workflows and scope an automation project for forms, email, documents, lead handling, reporting, or CRM workflows. Projects are quoted individually.
Do I need to purchase equipment from RootNode?
No. You can use compatible equipment you already have. Hardware, software licenses, and materials are not included unless a quote specifically says otherwise.
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